Our Competence Center manages end-to-end customer care services, responding to all the demands of the customer relationship, at all stages of credit management.
Gextra manages inbound and outbound commercial, administrative and post-sales contact activities with its own call center, which relies on highly professional operators, some of which are multilingual.
Gextra operators are chosen according to stringent selection parameters, whose value and loyalty are increased thanks to stable and qualified contracts, and are well prepared through constant training, both in terms of regulatory updates and techniques of interpersonal communication.
The Gextra “Competence Center” is, therefore, able to offer end-to-end Customer Care services, responding to all the demands of the customer relationship, at all stages of credit management, in a manner that is completely customized to the needs of individual companies.
Through dedicated technological platforms, Gextra operators are able to maintain all necessary contacts by using multichannel tools: telephone, texting, email and internet.